Turnkey Call Center solutions
Veboni ERP Call Center System works integrated with your hotel's front office module and securely transfers all reservation information to your virtual POS payment system. This system combines with the call center software to collect your calls on a single platform, allowing you to manage your transactions faster and more efficiently. Veboni offers turnkey solutions for call center management, facilitating your hotel's operational processes.
Past and Future Together
Using CRM in call center software has become a necessity. Veboni ERP allows you to view all customer data on a single screen by integrating your call center and CRM system. Incoming calls are recorded and transferred to the CRM database. Guest information, previous calls, requests, past and future reservations are instantly accessible.
In addition, actions regarding the guest's requests can be easily initiated and communication history is regularly recorded. In this way, the call center offers a faster, more effective and personalized service.
